Our know-how works for your success

Breakdowns and failures are extremely difficult to deal with in an e-commerce. It’s a very stressful situation for every entrepreneur and our competent specialists are here to help you take care of your business. We offer qualified support to guarantee you peace of mind. Enjoy a guaranteed response time, talk directly with our core team specialists, and watch your business grow.

Direct access to the core team
Get live support provided personally by GrandNode specialists
Store migration
Prepare your catalog, we will import it to GrandNode for you
Support for older releases of GrandNode
Security updates to your version of GrandNode.


  • Hours
  • Valid for
  • Response time
  • Backward security support
  • Code, performance review
  • Live communication
  • Direct support
  • Installation of Addons & Themes
  • Excel Catalog Import


  • 4
  • 3 months
  • 72h (3 working days)


  • 8
  • 6 month
  • 48h (2 working days)


  • 16
  • 1 year
  • 24h (1 working day)
Security support for older versions

Because of the amount of changes that we make in each version of GrandNode, it is recommended to update it regularly. However, if you are not able to do that, our core team can provide security updates to your version of GrandNode.

Code, performance review

With the access to our core team, we are able to provide the periodical code review (according to your plan’s support hours) of your store. It can be a performance audit, an e-commerce audit and a code review to ensure that the best programming practices are followed in your store.

Live communication (video)

One of the available benefits is the direct, live access to the core team. Our specialists are able to connect with you via Microsoft Teams to provide the best support experience. (During our office working hours with the exception of holidays)

Direct support from the core team

Every available kind of support is provided by our core team specialists. As GrandNode is an open-source software, our main channel of support is a community forum. With premium support you can receive support directly by e-mail.

Installation and configuration of Addons & Themes

Help with the installation process and configuration of plugins made by the GrandNode Team. Please note that we are not able to configure 3rd party plugins and integrations.

Catalog Excel Import

Our team is ready to help you migrate your catalog from the current store to GrandNode. Export data from your current store, prepare a stylesheet according to the examples that we give you and wait for the finished migration process.

Excluded from premium support

Below you can find important things that are excluded from our premium support packages:

  • - Development/beta versions
  • - Support on a solution, in which the source code has been changed by the customer
  • - Custom development
  • - 3rd Party API's analysis and development
  • - User trainings
  • - Store migration
  • - Store upgrade
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